TERMS / CONDITIONS
BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU ("THE CLIENT/CUSTOMER") AND MYSELF ("SHAY SHANAE DESIGNS, LLC"). IT IS RECOMMENDED THAT YOU VIEW THESE TERMS PRIOR TO PURCHASING OR CONTACTING ME FOR PROJECTS.
PAYMENTS + PRICING
All pricing at Shay Shanae Designs, LLC is subject to change at any time and becomes effective upon posting to this site. If there has been an agreed pricing between [The Designer] and the client before changes have been made, it will remain valid until that project is complete. For projects $499 and under, payment in full is required before work will begin. For projects over $500, a non-refundable payment of at least 50% is required before any work will begin. Unless purchasing directly from the site, full payment or deposits must be paid within 24 hours of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.
Currently, payments are all made via Paypal or with a debit/credit card. No project will begin until payment has been 100% cleared. There is also a payment link available in the footer of the website for additional fees you may need to pay.
REFUNDS + CANCELLATIONS
Shay Shanae Designs, LLC does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. I am a one-woman operation. I provide a reasonable timeframe for each project, however, there may be an additional time needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Shay Shanae Designs, LLC will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Shay Shanae Designs, LLC and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received.
The only reason any monies will be refunded is in the event Shay Shanae Designs, LLC is unable to complete the project for personal reasons or illness.
Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from [The Designer]. All drafts works are the property of Shay Shanae Designs, LLC.
For all designs proofed by Shay Shanae Designs LLC, there is a three (3) revision limit. After that, all additional revisions will incur a $5-50 fee per revision, depending on the project. For larger scale projects like web design, the number of revision is limited to 3 as well. This is to ensure a steady work flow so your project can be completed in a reasonable time frame.
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Clients are required to submit all HIGH QUALITY photos and/or verbiage (text) they need for their project. Pixelated photos will result in a subpar look. Please refrain from submitting any dull phone images, screenshots or low quality photos. Please make sure all submitted content is spell checked and not subject to copyright. We may revise submitted content if deemed necessary for the the project. Any revisions on our end will be communicated first.
It is extremely important to complete projects in a timely manner. However, due to the uniqueness of each project and client, more time may be needed for satisfied completion. Please be advised that all time frames relate to business days only. During peak/busy times, there may be an extension in the design timeframe of 1-3 business days. Weekends and Holidays are not included in the time frame of any project.
CONTENT DELIVERY FILES/POLICY
All design only projects are sent to you ("The Client/Customer") in the form of email from me ("Shay Shanae Designs, LLC"). Logo design files will always be sent in JPG, PNG, PDF and .AI or .PSD format. There is no additional charge for the vector format as this is an essential file format that can be scaled to any size. Other digital projects (flyers, business cards, website graphics, etc) are sent in JPG or PNG format. If a PDF file is needed, we will need to be contacted to supply that for you.
All core PSD or .AI files remain the property of Shay Shanae Designs, LLC, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased. Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of Shay Shanae Designs, LLC.
Once completed, you (the client) also give Shay Shanae Designs, LLC the right to use for portfolio and/or marketing purposes unless agreed upon otherwise.
All Terms & Conditions are subject to change at any time. Last updated: 1/12/2021