Question 1

CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?

Accepted Answer

Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.

Question 2

I DIDN'T RECEIVE A PERSONAL CONFIRMATION FROM YOU, WHY?"

Accepted Answer

You may or may not receive an email confirmation directly from me after your order. This is due to my workload and the amount of emails received at any given time. If you are unsure if your order went through, feel free to contact me and I will be more than happy to confirm if the order went through or not.

Question 3

HOW LONG WITH MY PROJECT TAKE?

Accepted Answer

Each and every design is unique. There is a turnaround time given for each service I provide in the description. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.   Also note that graphic designers are often in high demand creating a heftier workload.

Question 4

WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?

Accepted Answer

I aim to bring the best work to my clients. There will be times when our minds don't meet and you may want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Please keep in mind that after the revision limit has been reached, a fee will incur because like we all know, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a revision fee for ANY changes you want made.

Question 5

WHAT HAPPENS IF I WANT A REFUND?

Accepted Answer

Shay Shanae Designs, LLC does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. I am a one-woman operation. I provide a reasonable timeframe for each project, however, there may be an additional time needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Shay Shanae Designs, LLC will not be refunded in order to offset the loss of business.   If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Shay Shanae Designs, LLC and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received.  ​ The only reason any monies will be refunded is in the event Shay Shanae Designs, LLC is unable to complete the project for personal reasons or illness.

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