FAQ

CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?


Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.




I DIDN'T RECEIVE A PERSONAL CONFIRMATION FROM YOU, WHY?


You may or may not receive an email confirmation directly from me after your order. This is due to my workload and the amount of emails received at any given time. If you are unsure if your order went through, feel free to contact me and I will be more than happy to confirm if the order went through or not.




HOW LONG WITH MY PROJECT TAKE?


Each and every design is unique. There is a turnaround time given for each service I provide in the description. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.




WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?


I aim to bring the best work to my clients. There will be times when our minds don't meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur because like all people, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.




WHAT HAPPENS IF I WANT A REFUND?


Once an order has been placed, refunds are NOT permitted. I will not offset my business because you have buyer's remorse or may end up needing the money invested for other things. Please make sure of your purchase beforehand. The exception to this is if I cannot commit to the project for unforeseen/personal reasons OR time has way exceeded the projected timeframe given. If a project has been started on, no refunds will be given. Please also be aware that the turnaround time may increase slightly during peak times. I ask that you may sure you are not in a time crunch, unless ordering rush (if permitted).





CLICK HERE TO BROWSE THE COLLECTION OF $5 INSTANT DOWNLOAD FLYERS!

SIGN UP AND SAVE 10% OFF YOUR ORDER!!

LET'S BE FRIENDS!

©2018-2020 SHAY SHANAE DESIGNS LLC. ALL RIGHTS RESERVED.