FAQS
CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?
Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.
I DIDN'T RECEIVE A PERSONAL CONFIRMATION FROM YOU, WHY?
You may or may not receive an email confirmation directly from me after your order. This is due to my workload and the amount of emails received at any given time. If you are unsure if your order went through, feel free to contact me and I will be more than happy to confirm if the order went through or not.
HOW LONG WITH MY PROJECT TAKE?
Each and every design is unique. There is a turnaround time given for each service I provide in the description. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.
WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?
WHAT HAPPENS IF I WANT A REFUND?
Shay Shanae Designs, LLC does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made, the sale is final. It is advised that you give your project sufficient time for completion for these reasons: revisions may be needed, there may be a peak in the orders received or prior orders may take slightly longer than expected. I am a one-woman operation. I provide a reasonable timeframe for each project, however, there may be an additional time needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Shay Shanae Designs, LLC will not be refunded in order to offset the loss of business.